Refund policy

RETURNS & REFUNDS

Our return policy is effective for 10 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to info@houseofparadise.net with your full name, order number, item description, photo and the reason for your return.

Return requests for orders received and delivered after 10 days will be politely declined. We hope you understand. If 10 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund. Once you put in a return request you must mail the item/s within 5 days. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. If we do list specific measurement's on the description and it is returned for being "too short" or "too long" we are entitled to decline the return. 

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

● Faulty Product: If the product has a manufacturing defect.

● Wrong Item Sent: If we send you the wrong product, color or size.

Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example: Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

 

Return / Exchange Process

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.

 

Exchange Request Instructions

Please follow these instructions for Return Request:

1. Take a photo of the problem 

2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request”]

 Please include the following:

- The photo(s) - A specific description of the issue

- The Order Number - If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 1 business day and Return Instruction will be provided.

 

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

Must ship items yourself to receive full refund. A return label will not be provided. Use your own provided insurance.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support email.